As the aircraft prepared to take off at around 7:50 a.m. on Tuesday, a crew member on flight 6E 6543 noticed a male passenger standing at the rear of the plane.
“There was an error in the passenger boarding process from Mumbai to Varanasi, wherein a standby passenger was allotted a seat reserved for a confirmed passenger,” the airline said in a statement.
“The error was noticed before departure, and the standby passenger was de-boarded. This led to a slight delay. IndiGo will take all measures to strengthen its operational processes. It regrets the inconvenience caused to the customers,” the statement added.